Can't find what you're looking for? There's more to GOLDEN ARROW SOLUTIONS than meets the eye. Write your question in our chat located in the lower right corner of the screen and find a service or offer that suits your unique requirements.
Refund Policy
We strive to provide a high level of quality for the digital services and solutions we provide. However, if you have any questions regarding a refund, these rules will help you resolve the refund process.
1. General Terms
- We provide services online and sell digital licenses that do not require physical delivery.
- Refunds are possible in exceptional cases, if the service was not provided or was provided with critical defects.
- Refund requests are processed within 3 business days, excluding weekends and holidays.
- We currently provide and support 2 communication channels for submitting requests:
1. Chat on our website and in the application.
2. Feedback form on the pages of our website.
2. Reasons for return
A return may be approved in the following cases:
- The service was not provided within the specified time frame without objective reasons.
- Serious technical errors were detected that were not corrected within a reasonable time frame.
- The payment was debited by mistake or as a result of a technical failure.
3. Conditions for refusal of return
A refund will not be issued in cases where:
- The client received the service or digital product in full.
- More than **3 business days** have passed since the service was provided.
- The reason for the return is related to the client's subjective expectations not provided for in the contract.
4. Return procedure
1. The client submits a return request via **chat** or **feedback form**, indicating the reason and providing evidence.
2. The client must provide the following evidence:
- **Screenshots** confirming the error or problem.
- **Video from the screen** demonstrating the issue.
- **PDF documents** containing payment details and transaction date.
3. The request is processed within **3 business days**.
4. If the refund is approved, the funds are transferred **to the same payment account or bank card** from which the payment was made, or to the client's **cryptocurrency wallet** (if the payment was in cryptocurrency).
We value the trust of our customers and are always ready to consider controversial situations on an individual basis.